A: "AGC" historically stands for "Asterisk GUI Client," which is the former name of the VICIdial agent interface. It is a legacy directory structure that has been retained for compatibility across thousands of installations.
| Symptom | Likely Cause | Diagnostic Command | |---------|--------------|---------------------| | Agent logged in but no calls delivered | AGC not running for that agent | ps aux \| grep "agc.*vicidial" | | Screen pops stop after ~1 hour | AMI timeout or maxclients=0 in manager.conf | Check asterisk -r → manager show connected | | High CPU on AGC process | Log file flooding or debug level > 3 | Check /var/log/astguiclient/agc.log for size | | Agent forced logout immediately after login | Extension already in use or duplicate AGC | lsof -i :5038 to see multiple AMI connections |
If you need help optimizing your dialer performance, let me know: What of VICIDIAL or VICIbox are you running? Are your agents using WebRTC or external softphones ? agc vicidial.php
Without vicidial.php , the system is deaf, dumb, and blind. It is the translator between the raw audio signals of the telephone network and the organized data grids of the sales manager’s dashboard.
To configure AGC in Vicidial, follow these steps: A: "AGC" historically stands for "Asterisk GUI Client,"
: Processes API commands via JavaScript and AJAX to ensure the database remains synced with the agent's actions without requiring full page refreshes. Customization & Configuration
Replay an AMI event manually to test the screen pop logic: Are your agents using WebRTC or external softphones
Enable KeepAlive in Apache to allow persistent HTTP connections, reducing TCP handshake overhead.